Coco's Chateau in Glassboro, NJ Closed now

Reviews about Coco's Chateau

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  June 14, 2020, by Ashley Wilkinson
  Have been here 4 separate times to try to find a dress and have never found one! Went here recently with a friend (we're 18) and were told we needed a parent, and because there wasn't a parent with us that we only had a 2 dress limit and that we weren't allowed to try on anymore than two. My friend has to pay for her dress with her own money so I didn't really see the point in the need for a parent. Service was terrible. Very disappointing, it made my friend not want to try on any dresses at all. We both felt very unwelcomed.
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  January 26, 2020, by Vicki Kavanagh
  I am not one to write negative reviews, but this service was so deplorable I had no choice. I purchased a dress for my 14 year old daughter to wear to her graduation and dance. This was my fourth purchase from Cocos Chateau as I have three daughters and we purchased three very expensive prom dresses for my oldest from Cocos. The day before the 8th grade dance, she tried it on and the zipper would not close around the pleats. I took it to my tailor where it took two of us to close the zipper. He said this zipper was already damaged and the dress should never pull at the zipper. My 14 year old advised, "this is how the girls put it on me in the store". She is a size 0, the dress was a double 00. Since it was the day before the dance, my tailor tried to let it out, but only had a half inch to play with. He told me he thought the zipper would split, but thought it might hold for the night. When we were leaving for the dance, the dress split. My daughter had no dress to wear and wore a five year old dress we found in the back of a closet. When I contacted Cocos and told them about the situation, they admitted that it took two girls put the dress on her, but that is how they always do it. Parents are not allowed in the dressing room (apparently due to risk of damage to the dresses) and the teens are brought out into the general store area with the dress on. I was told that I should have inspected the zipper in the middle of the store. I was appalled that I was expected to undress my 14 year old daughter in front of multiple strangers by zipping her dress down to her panties in the middle of the store. I was told that it was my fault for not further inspecting the dress and unzipping it up and down, and that it was not the fault of their teenage salesgirls. Needless to say, I will never be shopping at this salon again. If you choose to shop there, be ready to partly undress your daughter in the middle of the store and you should be qualified on inspecting zippers and stitching.
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  October 02, 2019, by Amanda Conley
  I had a wonderful experience at Coco’s Chateu! They were very helpful with my prom dress selection with bringing the dresses to the fitting room, putting the dresses on the hangers, dress advice, etc. Thank you so much!